Refund policy
Amber's Eternal Return and Refund Policy
Thank you for your interest in Amber's Eternal products. We understand that sometimes purchases don't work out as planned, and we are committed to providing fair and transparent return and refund policies.
Return Policy
- Unfortunately, due to the nature of our products, we do not accept returns.
- This policy applies to all physical and digital products offered on Amber's Eternal.
Refund Policy
- Refunds will only be considered in the following situations:
- Order cancellation: If you cancel your order before it ships, you will receive a full refund.
- Product defect: If you receive a product that is damaged or defective upon arrival, please contact us within [number] days of receiving your order. We will be happy to offer a replacement or a full refund, whichever you prefer.
- To request a refund for a defective product, please contact us at [your email address] with your order number and a description of the defect. We may require you to provide photos or videos of the damage.
Non-Refundable Items
- Digital downloads: Due to the instant access nature of digital products, all digital download sales are final.
Shipping Costs
- Original shipping costs are non-refundable in the case of a return or refund.
- You will be responsible for the return shipping costs for any defective products.
Contact Us
If you have any questions about our return and refund policy, please contact us at [your email address].
Please Note:
- We reserve the right to modify this return and refund policy at any time without prior notice.
- This policy is in addition to, and does not affect, your statutory rights as a consumer.
By placing an order with Amber's Eternal, you acknowledge that you have read and understood this return and refund policy